Support & FAQs

Please contact us if the answer to your question isn't available here.

Below, you’ll find answers to many of our frequently asked questions. However, if you don’t find an answer to you question here, we’ll be happy to help you out personally. Please contact us through our form on our contact page, or give us a call or email us through the link on the top menu.

Assurances & Guarantees

We value your privacy and take your privacy seriously. Any information that we might gather on this site, we use only for the purpose of selling products and services to our customers. We do not sell any data we collect to anyone outside of Impact Displays. For more information, you can review our Privacy Policy for complete details on how we use any information we may collect from you.

If you have any further questions regarding our privacy policy or information on our website security, don’t hesitate to call or contact us through our online form.

Our website is protected with SSL (secure socket layer) encryption, which is the highest standard in website and internet security. Also, any information that we might gather on this site, we use only for the purpose of selling products and services to our customers.  We do not sell any data we collect to anyone outside Impact Displays. For more information, you can review our Privacy Policy for complete details on how we use any information we may collect from you.

If you have any questions regarding our privacy policy or information on our website security, don’t hesitate to call or contact us through our online form.

We offer a full 100% Lifetime Support for our Customers. If you have any questions about anything to do with trade show display products, we’ll be there. Feel free to contact your Sales Representative with any questions you may have related to trade show displays and product presentation. Also, be sure to check out our extensive FAQ Database as an example of our Lifetime Support efforts.

If you have any other questions regarding your display that isn’t answered here, please don’t hesitate to call or contact us through our online form.

Impact Displays Inc. is the most Customer-oriented Company in the Trade Show Display industry. The success of our business can be attributed to our many satisfied repeat and referral Customers. We offer a unique combination of high quality products, at low competitive prices, with a positive purchasing experience that starts from your initial contact and continues after your Displays have been delivered. Here’s a list of things to consider when comparing Impact Displays Inc. to our competition:

THINGS TO CONSIDER BEFORE MAKING YOUR PURCHASE:

How reputable is the company?

We have been in business for over 25 years and have many satisfied customers all over the world. (references upon request)

How will my needs be served?

We always have someone to assist you during business hours.

·How knowledgeable is the business?

Trade Shows are our only business! (Not a side or fly-by-night business) We will be here when you need us.

What is the quality of the products?

We only sell quality products that we would buy ourselves. Beware of purchasing inferior products. Remember the saying, “You get what you pay for”?

How valuable is a lifetime warranty?

If the company is no longer in business, there is no value at all. As stated before, we have been in business for over 15 years and we stand behind all of our products.

How honest is the company?
We will never misrepresent our products or services. For example, there are many companies currently selling an 8ft Pop Up Display with only 3 main panels and oversize end panels and calling it a 10ft Display. This is a deceptive practice as you lose 25% of the area in which you can display your graphics.

Our goal is to make your dealings with Impact Displays a positive experience!

Banner Stands Info

Our Impact “X” or Economy Banner Stands are designed to hold banners that are 24″ wide.

The Impact “X” Stands require grommets in the four corners to attach the banner to the stand. The banner must be 24″w x 62″h to work properly on this stand.

The Economy Banner Stand requires pole pockets along the top and bottom edges, which accommodate the supplied dowels, which in turn slide into guides. Since this stand telescopes in height, it can accommodate banners anywhere from 24″ to 96″ in height.

 

Display Booth Information

Yes. Our Pop Up Exhibit Displays are designed to be set-up easily and quickly by one person who may be working alone at a trade show. Pop up displays are made up of an expanding frame that “pops up” quickly and easily, vertical channel bars are attached to the frame, then, one-by-one, the fabric or graphic panels are easily hung onto the top of the frame and held to the channel bars by magnets to complete the setup. If you’re using Velcro graphics, these are easily affixed to the fabric panels.

If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.

The term “Pop Up” refers to the frame that is transported in a collapsed configuration. Then when the user is in need of the Display, he or she simply expands and “pops up” the frame to its full width and height in one easy motion, magnetic mounting bars are then attached to the frame, creating a stationary Display to attach the Velcro-acceptable fabric and/or graphic panels. A full 10 foot Pop Up Display is designed to assemble in less than 20 minutes to create an impressive backwall for your exhibit booth.

popup display demo

Yes, you can check most 10 foot and smaller Pop Up Displays in as luggage. Our cases fit within the limits required by most of the airlines, although due to the size and/or weight of your display and case, your airline may charge an oversize luggage fee. (Please check with your airline to verify the restrictions of checking a pop up display display and case).

If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.

No. Pop Up Displays have been designed so that you can avoid the costly drayage and union labor fees found at most trade show venues. Generally, you are allowed to wheel in one container and assembly must not require any tools and must be able to be accomplished within a given time frame (usually 30 minutes to an hour). The 10′ Pop Up Displays fulfill all of these requirements. Please make sure to check with your venue to verify the rules and restrictions.

Our Pop Up Displays are designed to grow with your future requirements. With that in mind, you can expand our Pop Ups by setting them side by side with other Pop Ups to form a variety of configurations. They are connected by using fabric and/or graphics panels to create one apparently seamless Display. Start with a 10ft., expand to a 20ft., even go up to a 30ft. if you need to. What makes this so desirable is that your initial investment is an investment in your future needs.

If you have a Podium Conversion Kit for your shipping case, storage at the show will not be an issue since your case will become an integral part of your display booth. Most Customers use this podium to display literature, business cards or even as a stand for a laptop computer. It also offers you another location to display graphics.

If you have any questions regarding any of our displays and their shipping cases, don’t hesitate to call or contact us through our online form.

Yes. The flammability certifications are as follows:

1. Broadway fabrics are certified under the following specifications:
Tunnel Test – Class A (ASTM E 84)(NFPA 255)(Ansi 2.5) Ubc 8-1 (42-1)(UL 723)
Corner Burn Test – “Meets acceptance criteria” (UBC 8-2)(NFPA-265)

2. Crosspoint Vegas fabrics are certified under the following specifications:
Flammability: ASTM E Tunnel Test, Class A

3. Frontrunner and Prelude fabrics are certified under the following specifications:
ASTM E84-91a “Tunnel Test”: Complies with NFPA class A and UBC Class I,
UBC 8-2 (42-2, 1991 UBC)(fully lined protocol): Meets “acceptance criteria”

4. Premier fabrics are certified under the following specifications:
Meets Class A flame spread rating in accordance with ASTM E-84 “Tunnel Test”
Passes corner burn – NFPA 265, UBC 8-2 (formerly UBC 42-2)(fully lined protocol)
CAN/ULC-S102-M88

The fabric panels have a hanging mechanism along the top edge and magnetic strips along both vertical edges. The hangers position each panel at the top of the frame, while the magnetic strips adhere directly to the vertical magnetic channel bars that, in turn, have been attached to the Pop Up frame. We use magnet to magnet attaching technology to ensure consistent panel alignment and proper adhesion. If you’re using Velcro graphics, these just Velcro to the fabric panels in any position.

If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.

Yes, our Impact Lite and Expand 2000 Pop Up Displays all have options for external shelves. These shelves can be positioned anywhere vertically on each of the four main panels. Adding shelving to your pop up display will give you the options to display product samples, literature (such as brochures or flyers), or even promotional trade show swag to attract potential clients.

If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.

Yes. They set up and dismantle in minutes using no tools or equipment. Just fold and transport in the carrying bag (if purchased). They are lightweight and they easily fit in the trunk of your car or even the back seat. Many units can also be taken on airlines as a carry on (depending on model) or checked in as luggage (recommended only if a hard shipping case is purchased).

If you have any questions regarding our folding tabletop displays, don’t hesitate to call or contact us through our online form.

Yes. Lighting can be ordered and added for all folding tabletop displays (except for the ShowStyle display which doesn’t have a lighting option). Lighting will add an extra dimension to your display, and will also help brighten up your display graphics making them much easier for your audience to read. We recommend lighting if it’s an option that will work with your display and if it is within your display purchasing budget.

If you have any questions regarding our folding tabletop displays, don’t hesitate to call or contact us through our online form.

Our Pop Up Displays come standard with Velcro-acceptable fabric. You can simply Velcro attach your separate graphic panels anywhere on the fabric panels of the pop up display. Or, you can elect to use full Mural Graphics which are designed to take the place of one or more of the fabric panels and would run the full height of the Display to complete a full graphic mural across the entire back wall.

If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.

Podium Info

Assembly is easy. NO TOOLS ARE REQUIRED!….

Solo podium demo
SOLO 100 shown above. Locking Door and Carrying Bag are optional.

The setup instructions for the SOLO 100 are as follows:

Step1
Situate the base at the desired location, stretch out the Tensaflex and place it according to the guiding dots. Verify proper vertical direction.

Step2
Put together the Velcro on the base with that on the Tensaflex. Leave both sides slightly open.

Step3
Place each of the shelves, starting with the lowest one, matching the guiding dots.

Step4
Place cover, starting with the guiding dots, firmly pressing the two shells of Velcro against each other. Adjust the Tensaflex so that all the Velcro lines are securely fastened.
To dismantle follow the same steps in reverse order.

Category: Podium Info

Yes. For our SOLO podium displays that include locking doors, attaching the locking door is a simple step that is added to the standard display assembly process. You simply and easily detach the Tensaflex panel two inches from each side, place the door on the base, open the door and press the door frame’s Velcro against that on the Tensaflex and you’re finished!

If you have any questions regarding our SOLO Podium Displays or how to assemble them, please don’t hesitate to call or contact us through our online form.

Category: Podium Info

SOLO’s locking door is designed to add privacy and a limited amount of security to any possessions kept inside your portable podium. Any truly valuable items would be best left in a more secure location. The SOLO locking door is intended to be used mostly as a deterrent to anyone trying to look inside the podium, not as a safe.

If you have any questions regarding our SOLO Podiums and Displays, please don’t hesitate to call or contact us through our online form.

Category: Podium Info

Yes. The SOLO 100’s are designed to hold up to 290 lbs and are the perfect size for a computer monitor and keyboard. You won’t have any issues using the SOLO 100 as a computer kiosk or computer workstation. Many of our client’s use the SOLO 100 for this purpose and we haven’t had any issues with this display being as a computer kiosk or workstation.

If you have any other questions on our SOLO 100 podium display, please don’t hesitate to call or contact us through our online form.

Category: Podium Info

Warranty & Returns

We’re very sorry that something is damaged; let’s get this fixed for you! Please contact your sales representative within 48 hours of receiving your product or email us or send us a message using our online contact form. If emailing us directly, be sure to include the following:

  1.  A description of what’s damaged or broken with your display product.
  2. A photo of where the product is damaged.
  3.  Your sales order number.
  4.  Where should we ship the replacement item – Should we ship to the same shipping address or to a different one?

Individual warranties are dependent on the manufacturer, but generally, most items have the following warranty or replacement policy:

Graphics: All graphics have a one (1) year limited warranty.
Pop Up frames: Limited lifetime warranty against manufacturer defect.
Pop Fabric frames: Limited lifetime warranty against manufacturer defect.
Retractable banner stands: Limited lifetime warranty against manufacturer defect.
Portable Roll Up banner stands: Limited lifetime warranty against manufacturer defect.
All other products: Generally have a one (1) year limited warranty.

If you have any questions on a particular display or unit, please don’t hesitate to call us or contact us through our online form.

Hardware items: if you are not satisfied with your purchase, you must submit an RMA (Return Material Authorization) within 48 hours of receiving your product. To request a RMA, contact your sales rep, or email us using our contact form. In the email, reference your sales order #, the reason of return, and the address you want the RMA shipped to so you can return your product. The product must then be returned to us within 48 hours of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned in new condition in the original box, we will exchange it or offer you a refund based on your original method of payment.

Graphics: Unfortunately we are unable to offer returns or refunds for graphic items because of their custom nature.

If your Display requires repairs that are covered under warranty, you must first contact your Sales Representative so he/she can determine the extent of the repairs that will be required. He/she will then offer one or both of the following options:

1. If the repairs require that the Display be returned to the manufacturer, your Sales Rep will provide you with a “Return Merchandise Authorization” (RMA) form which must accompany your Display in order for the repairs to be completed (no returns will be accepted without a RMA form). Warranty repairs cover all parts and labor, however shipping is at the Customer’s expense.

2. Should the repairs be easy enough for the Customer to accomplish, you will be offered the option of simply receiving the necessary replacement parts which you you may install on your own (thus saving shipping costs). Of course, if you are unsure or unwilling to install the replacement parts, you can always elect to utilize Option #1 above.

If your Display requires refurbishing or repairs that are not covered by the manufacturer’s warranty, you must first contact your Sales Representative so he/she can attempt to determine the work that will be required. He/she will then offer one of the following options:

1. If your Sales Rep determines that only parts are required, he/she will submit a formal Quote listing all applicable charges. Once this Quote has been approved, the appropriate parts will be sent.

2. If your Sales Rep determines that the Display must be returned to the manufacturer, he/she will submit a formal Quote listing all applicable charges. Once this Quote has been approved, he/she will provide you with a “Return Merchandise Authorization” (RMA) form which must accompany your Display in order for the work to be completed (no returns will be accepted without an RMA form).

3. If your Sales Rep is unable to determine the necessary work via telephone and/or e-mail conversations, you will be asked to return the Display (accompanied by an RA form) to the manufacturer. Your Display will be inspected and evaluated and your Sales Rep will submit a formal Quote listing all applicable charges. Once this Quote has been approved, the necessary work will commence.

Upon receipt of your display, we recommend that all of our customers check the parts list to make sure your order is complete. You have 72 hours from the receipt of your Displays to report any deficiencies. Should there be a missing component, all you need to do is contact your Sales Representative and he or she will make sure that the missing component will be shipped to you immediately, at no charge.

If you have any issues with a display that you receive from us, please don’t hesitate to call or contact us through our online form.