Support & FAQsPlease contact us if the answer to your question isn't available here.
Assurances & Guarantees
We offer a full 100% Lifetime Support for our Customers. If you have any questions about anything to do with trade show display products, we’ll be there. Feel free to contact your Sales Representative with any questions you may have related to trade show displays and product presentation. Also, be sure to check out our extensive FAQ Database as an example of our Lifetime Support efforts.
THINGS TO CONSIDER BEFORE MAKING YOUR PURCHASE:
How will my needs be served?
·How knowledgeable is the business?
What is the quality of the products?
How valuable is a lifetime warranty?
How honest is the company?
We will never misrepresent our products or services. For example, there are many companies currently selling an 8ft Pop Up Display with only 3 main panels and oversize end panels and calling it a 10ft Display. This is a deceptive practice as you lose 25% of the area in which you can display your graphics.
Our goal is to make your dealings with Impact Displays a positive experience!
Banner Stands Info
The Impact “X” Stands require grommets in the four corners to attach the banner to the stand. The banner must be 24″w x 62″h to work properly on this stand.
The Economy Banner Stand requires pole pockets along the top and bottom edges, which accommodate the supplied dowels, which in turn slide into guides. Since this stand telescopes in height, it can accommodate banners anywhere from 24″ to 96″ in height.
Display Booth Information
The term “Pop Up” refers to the frame that is transported in a compressed configuration. Then when the user is in need of the Display, he/she simply “pops up” the frame to its full width and height in one easy motion, attaches magnetic mounting bars to the frame, creating a stationary Display to attach Velcro-acceptable fabric and/or graphic panels. A full 10′ Pop Up Display is designed to assemble in less than 20 minutes.
Yes, you can check most 10′ and smaller Pop Up Displays in as luggage. Our cases fit within the limits required by most of the airlines, although due to the size and/or weight, you may be charged an oversize luggage fee. (Please check with your airline to verify the restrictions).
Do I have to use the tradeshow set up people to install my 10′ Pop Up Display at the tradeshow location?
No. Pop Up Displays have been designed so that you can avoid the costly drayage and union labor fees found at most trade show venues. Generally, you are allowed to wheel in one container, assembly must not require any tools and must be able to be accomplished within a given time frame (usually 30 minutes to an hour). The 10′ Pop Up Displays fulfill all of these requirements. Please make sure to check with your venue to verify the rules and restrictions.
My company may want to expand our booth to 20ft. next year. Do your Pop Ups expand to accommodate future needs?
Our Pop Up Displays are designed to grow with your future requirements. With that in mind, you can expand our Pop Ups by setting them side by side with other Pop Ups to form a variety of configurations. They are connected by using fabric and/or graphics panels to create one apparently seamless Display. Start with a 10ft., expand to a 20ft., even go up to a 30ft. if you need to. What makes this so desirable is that your initial investment is an investment in your future needs.
If you have a Podium Conversion Kit for your shipping case, storage at the show will not be an issue since your case will become an integral part of your display booth. Most Customers use this podium to display literature, business cards or even as a stand for a laptop computer. It also offers you another location to display graphics.
Yes. The Flammability certifications are as follows:
1. Broadway fabrics are certified under the following specifications:
Tunnel Test – Class A (ASTM E 84)(NFPA 255)(Ansi 2.5) Ubc 8-1 (42-1)(UL 723)
Corner Burn Test – “Meets acceptance criteria” (UBC 8-2)(NFPA-265)
2. Crosspoint Vegas fabrics are certified under the following specifications:
Flammability: ASTM E Tunnel Test, Class A
3. Frontrunner and Prelude fabrics are certified under the following specifications:
ASTM E84-91a “Tunnel Test”: Complies with NFPA class A and UBC Class I,
UBC 8-2 (42-2, 1991 UBC)(fully lined protocol): Meets “acceptance criteria”
4. Premier fabrics are certified under the following specifications:
Meets Class A flame spread rating in accordance with ASTM E-84 “Tunnel Test”
Passes corner burn – NFPA 265, UBC 8-2 (formerly UBC 42-2)(fully lined protocol)
The fabric panels have a hanging mechanism along the top edge and magnetic strips along both vertical edges. The hangers position each panel while the magnetic strips adhere directly to the magnetic channel bars that, in turn, have been attached to the Pop Up frame. We use magnet to magnet attaching technology to ensure consistent panel alignment and proper adhesion.
Yes. They set up and dismantle in minutes, using no tools. Just fold and transport in the carrying bag (if purchased). They are lightweight and easily fit in the trunk of your car, or even the back seat. Many units can also be taken on airlines as a carry on (depending on model) or checked in as luggage (recommended only if a hard shipping case is purchased).
Our Pop Up Displays come standard with Velcro-acceptable fabric. You can simply Velcro attach your graphic panels anywhere on the display. Or, you can elect to use full Mural Graphics which are designed to take the place of one or more of the fabric panels and would run the full height of the Display.
Assembly is easy. NO TOOLS ARE REQUIRED!….
The setup instructions for the SOLO 100 are as follows:
Situate the base at the desired location, stretch out the Tensaflex and place it according to the guiding dots. Verify proper vertical direction.
Put together the Velcro on the base with that on the Tensaflex. Leave both sides slightly open.
Place each of the shelves, starting with the lowest one, matching the guiding dots.
Place cover, starting with the guiding dots, firmly pressing the two shells of Velcro against each other. Adjust the Tensaflex so that all the Velcro lines are securely fastened.
To dismantle follow the same steps in reverse order.
Will the locking door on the SOLO Podiums protect my valuables if I leave them inside overnight at the tradeshow?
Warranty & Returns
We’re very sorry; let’s get this fixed for you! Contact your sales rep within 48 hours of receiving your product, or email us using our contact form. Be sure to include:
1. Picture of where product is damaged.
2. Your sales order number.
3. Where we should ship the replacement item – to the same shipping address or a different one?
Individual warranties are dependent on the manufacturer, but generally most items have the following warranty or better:
Graphics: All graphics have a one (1) year limited warranty.
Pop Up frames: Limited lifetime warranty against manufacture defect.
Pop Fabric frames: Limited lifetime warranty against manufacture defect.
Retractable banner stands: Limited lifetime warranty against manufacture defect.
Portable Roll Up banner stands: Limited lifetime warranty against manufacture defect.
All other products: Generally have a one (1) year limited warranty.
Hardware items: if you are not satisfied with your purchase, you must submit an RMA (Return Material Authorization) within 48 hours of receiving your product. To request a RMA, contact your sales rep, or email us using our contact form. In the email, reference your sales order #, the reason of return, and the address you want the RMA shipped to so you can return your product. The product must then be returned to us within 48 hours of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned in new condition in the original box, we will exchange it or offer you a refund based on your original method of payment.
Graphics: Unfortunately we are unable to offer returns or refunds for graphic items because of their custom nature.
If your Display requires repairs that are covered under warranty, you must first contact your Sales Representative so he/she can determine the extent of the repairs that will be required. He/she will then offer one or both of the following options:
1. If the repairs require that the Display be returned to the manufacturer, your Sales Rep will provide you with a “Return Merchandise Authorization” (RMA) form which must accompany your Display in order for the repairs to be completed (no returns will be accepted without a RMA form). Warranty repairs cover all parts and labor, however shipping is at the Customer’s expense.
2. Should the repairs be easy enough for the Customer to accomplish, you will be offered the option of simply receiving the necessary replacement parts which you you may install on your own (thus saving shipping costs). Of course, if you are unsure or unwilling to install the replacement parts, you can always elect to utilize Option #1 above.
If your Display requires refurbishing or repairs that are not covered by the manufacturer’s warranty, you must first contact your Sales Representative so he/she can attempt to determine the work that will be required. He/she will then offer one of the following options:
1. If your Sales Rep determines that only parts are required, he/she will submit a formal Quote listing all applicable charges. Once this Quote has been approved, the appropriate parts will be sent.
2. If your Sales Rep determines that the Display must be returned to the manufacturer, he/she will submit a formal Quote listing all applicable charges. Once this Quote has been approved, he/she will provide you with a “Return Merchandise Authorization” (RMA) form which must accompany your Display in order for the work to be completed (no returns will be accepted without a RMA form).
3. If your Sales Rep is unable to determine the necessary work via telephone and/or e-mail conversations, you will be asked to return the Display (accompanied by a RA form) to the manufacturer. Your Display will be inspected and evaluated and your Sales Rep will submit a formal Quote listing all applicable charges. Once this Quote has been approved, the necessary work will commence.
Upon receipt of your display, we recommend that all of our customers check the parts list to make sure your order is complete. You have 72 hours from the receipt of your Displays to report any deficiencies. Should there be a missing component, all you need to do is contact your Sales Representative and he/she will make sure that the missing component will be shipped to you immediately, at no charge.