Support & FAQs

Please contact us if the answer to your question isn't available here.

Below, you’ll find answers to many of our frequently asked questions. However, if you don’t find an answer to you question here, we’ll be more than happy to help you out personally. Please contact our team through our form on our contact page, or give us a call or email us through the link on the top menu. We pride ourselves on not only selling the best trade show and exhibit products, but also with helping our clients out every step of the way to ensure they have a perfect show!

Display Booth Information

Yes. Our Pop Up Exhibit Displays are designed to be set-up easily and quickly by one person who may be working alone at a trade show. Pop up displays are made up of an expanding frame that “pops up” quickly and easily, vertical channel bars are attached to the frame, then, one-by-one, the fabric or graphic panels are easily hung onto the top of the frame and held to the channel bars by magnets to complete the setup. If you’re using Velcro graphics, these are easily affixed to the fabric panels.

If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.

The term “Pop Up Display” refers to the frame that is transported in a collapsed configuration. Then when the user is in need of the Display, he or she simply unpacks the frame from its case and expands and “pops up” the frame to its full width and height in one easy motion, magnetic mounting bars are then attached to the frame, creating a stationary Display to attach the Velcro-acceptable fabric and/or graphic panels. A full 10 foot Pop Up Display is designed to assemble in less than 20 minutes to create a large and impressive graphic backwall for your exhibit booth. Pop Up Displays have been a tried and true display for the trade show circuit due to the ease of transport and simplicity of set up.

popup display demo

Yes, you can check most 10 foot and smaller Pop Up Displays in as luggage. Our cases fit within the limits required by most of the airlines, although due to the size and/or weight of your display and transport case, your airline may charge an oversize luggage fee. (However, you should always double-check with your airline service to verify the restrictions of checking a pop up display and its transport case onto a flight, since airline protocols and procedures can always change).

If you have any questions regarding our Pop Up Displays and their shipping cases, please don’t hesitate to call or contact us through our online form.

No. Not at all. Pop Up Displays have been designed so that you can avoid the costly drayage and union labor fees found at most trade show venues. Generally, you are allowed to wheel in one container and assembly must not require any tools and must be able to be accomplished within a given time frame (usually 30 minutes to an hour). The 10 foot Pop Up Displays fulfill all of these requirements. However, it’s always a good practice to check with your venue to verify their rules and restrictions, since they may have their own procedures that don’t follow the standards.

Our Pop Up Displays are designed to grow with your future requirements. With that in mind, you can expand our Pop Ups by setting them side by side with other Pop Ups to form a variety of configurations. They are connected by using fabric and/or graphics panels to create one apparently seamless Display. Start with a 10ft., expand to a 20ft., even go up to a 30ft. if you need to. In additions, new panel graphics can be printed and used with existing frames, extending the life of your display. What makes all of this so desirable is that your initial investment is an investment in your future needs.

If you have a Podium Conversion Kit for your shipping case, storage at the show will not be an issue since your case transforms to become an integral part of your display booth by adding a panel that wraps around the case to transform it into a counter or podium. Most customers use this counter/podium to display literature, business cards, product samples, or even as a stand for a laptop computer. It also offers you another location to display graphics or a logo on the wrap panel that goes around the case.

If you have any questions regarding any of our displays and their shipping cases, don’t hesitate to call or contact us through our online form.

Yes. The flammability certifications are as follows:

1. Broadway fabrics are certified under the following specifications:
Tunnel Test – Class A (ASTM E 84)(NFPA 255)(Ansi 2.5) Ubc 8-1 (42-1)(UL 723)
Corner Burn Test – “Meets acceptance criteria” (UBC 8-2)(NFPA-265)

2. Crosspoint Vegas fabrics are certified under the following specifications:
Flammability: ASTM E Tunnel Test, Class A

3. Frontrunner and Prelude fabrics are certified under the following specifications:
ASTM E84-91a “Tunnel Test”: Complies with NFPA class A and UBC Class I,
UBC 8-2 (42-2, 1991 UBC)(fully lined protocol): Meets “acceptance criteria”

4. Premier fabrics are certified under the following specifications:
Meets Class A flame spread rating in accordance with ASTM E-84 “Tunnel Test”
Passes corner burn – NFPA 265, UBC 8-2 (formerly UBC 42-2)(fully lined protocol)
CAN/ULC-S102-M88

The fabric panels have a hanging mechanism along the top edge and magnetic strips along both vertical edges. The hangers position each panel at the top of the frame, while the magnetic strips adhere directly to the vertical magnetic channel bars that, in turn, have been attached to the Pop Up frame. We use magnet to magnet attaching technology to ensure simple, easy, and consistent panel alignment and proper adhesion. If you’re using smaller Velcro panel graphics, these panels just Velcro to the large fabric panels in any position you desire.

If you have any questions regarding our Pop Up Displays and assembly, please don’t hesitate to call us or contact us through our online form.

Yes, our Impact Lite and Expand 2000 Pop Up Displays all have options for external shelves. These shelves can be positioned anywhere vertically on each of the four main panels. Adding shelving to your pop up display will expand the functionality of your display and will give you the options to display items such as, product samples, literature (brochures or flyers), or even promotional trade show swag to attract potential clients into your booth! Showcasing physical items in your booth is a great way to bring in potential clients and help break the ice.

If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.

Yes. They set up and dismantle in minutes using no tools or equipment. Just fold and transport in the carrying bag (if purchased). With some options, the display is the carrying case, and they collapse into a briefcase style case with the graphics stored inside.  They are lightweight and they easily fit in the trunk of your car or even the back seat. Many units can also be taken on airlines as a carry on (depending on model) or checked in as luggage (recommended only if a hard shipping case is purchased).

If you have any questions regarding our folding tabletop displays, don’t hesitate to call or contact us through our online form.

Absolutely! Lighting can be ordered and added for all folding tabletop displays (except for the ShowStyle display which doesn’t have a lighting option). Lighting will bring a lot eye-catching pizazz to and will add an extra dimension to your display. Lighting will also help brighten up and showcase your display graphics making them much easier for your audience to read, which is the most important thing with graphics that contain text! We highly recommend adding lighting if it’s an option that will work with your display, and if it is within your display purchasing budget.

If you have any questions or concerns regarding our folding tabletop displays, don’t hesitate to call or contact us through our online form.

Our Pop Up Displays come standard with Velcro-acceptable fabric. You can simply Velcro attach your separate graphic panels anywhere on the fabric panels of the pop up display. Or, you can elect to use full Mural Graphics which are designed to take the place of one or more of the fabric panels and would run the full height of the Display to complete a full graphic mural across the entire back wall.

Both the fabric or graphic mural panels have hangers at the top of each panel, and magnetic strips behind each vertical edge. The panels hang at the top onto the frame, and then the vertical edges are positioned on the frame using the magnet strips to hold them against the frame and keep them in place. For a 10ft or smaller Pop Up, it will take around twenty minutes to set up the display out of the case.

If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.