If your Display requires refurbishing or repairs that are not covered by the manufacturer’s warranty, you must first contact your Sales Representative so he/she can attempt to determine the work that will be required. He/she will then offer one of the following options:

1. If your Sales Rep determines that only parts are required, he/she will submit a formal Quote listing all applicable charges. Once this Quote has been approved, the appropriate parts will be sent.

2. If your Sales Rep determines that the Display must be returned to the manufacturer, he/she will submit a formal Quote listing all applicable charges. Once this Quote has been approved, he/she will provide you with a “Return Merchandise Authorization” (RMA) form which must accompany your Display in order for the work to be completed (no returns will be accepted without an RMA form).

3. If your Sales Rep is unable to determine the necessary work via telephone and/or e-mail conversations, you will be asked to return the Display (accompanied by an RA form) to the manufacturer. Your Display will be inspected and evaluated and your Sales Rep will submit a formal Quote listing all applicable charges. Once this Quote has been approved, the necessary work will commence.