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Warranty and Returns         Home: FAQ Knowledge Base



    How can I get my display fixed under manufacturer's warranty?

    If your Display requires repairs that are covered under warranty, you must first contact your Sales Representative so he/she can determine the extent of the repairs that will be required. He/she will then offer one or both of the following options:

    1. If the repairs require that the Display be returned to the manufacturer, your Sales Rep will provide you with a "Return Authorization" (RA) form which must accompany your Display in order for the repairs to be completed (no returns will be accepted without a RA form). Warranty repairs cover all parts and labor, shipping is at the Customer's expense.

    2. Should the repairs be easy enough for the Customer to accomplish, you will be offered the option of simply receiving the necessary replacement parts which you you may install on your own (thus saving shipping costs). Of course, if you are unsure or unwilling to install the replacement parts, you can always elect to utilize Option #1 above.


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    How can I get my display refurbished or general repairs made that are not covered under warranty?

    If your Display requires refurbishing or repairs that are not covered by the manufacturer's warranty, you must first contact your Sales Representative so he/she can attempt to determine the work that will be required. He/she will then offer one of the following options:

    1. If your Sales Rep determines that only parts are required, he/she will submit a formal Quote listing all applicable charges. Once this Quote has been approved, the appropriate parts will be sent.

    2. If your Sales Rep determines that the Display must be returned to the manufacturer, he/she will submit a formal Quote listing all applicable charges. Once this Quote has been approved, he/she will provide you with a "Return Authorization" (RA) form which must accompany your Display in order for the work to be completed (no returns will be accepted without a RA form).

    3. If your Sales Rep is unable to determine the necessary work via telephone and/or e-mail conversations, you will be asked to return the Display (accompanied by a RA form) to the manufacturer. Your Display will be inspected and evaluated and your Sales Rep will submit a formal Quote listing all applicable charges. Once this Quote has been approved, the necessary work will commence.


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    What if I need help or have questions later?

    We offer a full 100% Lifetime Support for our Customers. If you have any questions about anything to do with trade show display products, we'll be there. Feel free to contact your Sales Representative with any questions you may have related to tradeshow displays and product presentation. Also, be sure to check out our extensive FAQ Database as an example of our Lifetime Support efforts.


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    Why should I buy from Impact Displays Inc.?

    Impact Displays Inc. is the most Customer-oriented Company in the Trade Show Display industry. The success of our business can be attributed to our many satisfied repeat and referral Customers. We offer a unique combination of high quality products, at low competitive prices, with a positive purchasing experience that starts from your initial contact and continues after your Displays have been delivered. Here’s a list of things to consider when comparing Impact Displays Inc. to our competition:

    THINGS TO CONSIDER BEFORE MAKING YOUR PURCHASE:
    · How reputable is the company? We have been in business for over 15 years and have many satisfied customers all over the world. (references upon request)
    · How will my needs be served? We always have someone to assist you during business hours.
    · How knowledgeable is the business? Trade Shows are our only business! (Not a side or fly-by-night business) We will be here when you need us.
    · What is the quality of the products? We only sell quality products that we would buy ourselves. Beware of purchasing inferior products. Remember the saying, “You get what you pay for”?
    · How valuable is a lifetime warranty? If the company is no longer in business, there is no value at all. As stated before, we have been in business for over 15 years and we stand behind all of our products.
    · How honest is the company? We will never misrepresent our products or services. For example, there are many companies currently selling an 8ft Pop Up Display with only 3 main panels and oversize end panels and calling it a 10ft Display. This is a deceptive practice as you lose 25% of the area in which you can display your graphics.
    · Our goal is to make your dealings with Impact Displays a positive experience!


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    What if I smashed or crinkled my fabric panel?

    Unfortunately, this kind of damage does not fall under the Manufacturer's Warranty. You can purchase replacement fabric panels by contacting your Sales Representative.


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